The materials which are sold on artilege.com Web site are directed solely at private customers living in mainland France and Monaco.
By placing an order to artilege.com you agree to these terms and conditions.
Sales contract is submitted to French legislation.

You can place an order on line. You are able to view the summary of your order before validating it.

Shortly after you have placed an order with artilege.com, an e-mail will be sent to you acknowledging the receipt of your order. Within a maximum of 4 business days, an acknowledgment of the exact details of you order will be sent to you. This acknowledgment means that we fully accept your order.

Customers are fully responsible for the information they communicate when placing their orders. In case of wrong delivery name or address, artilege.com cannot be held responsible for not delivering the product. Extra delivery charge due to the customer's error will be invoiced to the latter. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct. By placing an order you confirm that you are the person referred to in the Billing details.

3.1 Delivery address

Delivery details will be indicated by the customer when placing their order and when clicking Delivery.


3.2 Delivery methods

Depending on the products, our goods can be delivered by mail service, by parcel delivery service in case of small parcels, by a trucking company in case of large bulky goods or by the craftsman in case of specific furniture. The delivery method is indicated in the description form of each product.

The products are delivered at the address indicated on the order placed by the customer and can only be handed to the addressee when he has signed the delivery note.

Delivery by mail service or by parcel delivery service.

In case the addressee is away at the time of delivery, an advice note will be left at the delivery address indicated by the customer. The parcel will have to be fetched from the address indicated on the advice note and according to the given indications.

In case the addressee does not fetch the parcel within the indicated time limit, the products will be sent back to artilege.com who will refund the price of the products.

The delivery charge and return costs will not be refunded.

Delivery by a trucking company, the producer or craftsman phone appointment is made with the customerin order to arrange the delivery. In case of non respect of the appointment by the customer, further additional costs will be borne by the latter.


3.3 Delivery timing

Except for specific delivery conditions indicated in the product information of the item, delivery timing is indicated for each product.

Earlier delivery may be requested by the customer but it will have to be accepted expressly and in writing by artilege.com.

Late deliveries can in no circumstances allow for damages and artilege.com cannot be held responsible for them.

Any order change will lead to a consequent change of delivery timing.

Following cases will be considered as force majeure and relieve artilege.com of its delivery obligation : war, riots, fire, strikes, accidents ,impossibility for artilege.com to be supplied, interruption or transport delay.

Artilege.com will inform the customer of any potential delivery delay.

Artilege.com reserves the possibility to split the deliveries because of the products diverse sources and of their hand-crafted character.

In case of dispatching timing which is longer than indicated on the product description form, artilege.com commits to inform the customer as soon as possible and by whatever means so that the customer can choose to keep or cancel all or part of his/her order.

In case of obvious disrespect of the delivery timing which is indicated in the product description form, the customer can cancel his/her order by sending a registered letter with acknowledgment of receipt to Artilege.com, Route des eaux, 63530 Sayat, France. The cancellation will only be taken into consideration by artilege.com if the dispatch or the delivery has not taken place between the sending and the reception of the letter. The customer will be refunded within a time of maximum 30 days following the receipt of the registered letter by artilege.com.

In any case, an on time delivery will only take place if the customer has duly met his/her obligations towards artilege.com.

When receiving the products, the customer must verify the compliance of the delivered goods with the ordered goods and the lack of apparent fault. It is the customer responsibility to provide all justification about the existence of identified defects and faults. The customer must allow artilege.com to see the defects for himself and to provide a remedy. The customer will refrain from acting by himself/herself or from asking a third party to intervene.

Any claim will indicate the order number and the delivery note number. If the customer does not issue a claim or does not express any reserves within 48 hours after reception of the goods, the goods will be considered as being in good shape.

Because of the fragile character of the products, artilege.com will not accept any products to be sent back without having allowed it beforehand. In case a product gets lost or broken while being sent back without prior authorisation by artilege.com, artilege.com will not refund the product.

The prices which are indicated on our Web site are valid at the time when the customers place their orders. The prices of the products do not include delivery charge.

All prices are indicated in Euro and inclusive of VAT.

Payment is made by credit card when ordering.

Delivery charge is paid by the customer. It is based on the delivery address and on the weight and size of the parcel. It is indicated, for each product, in the order summary and on the invoice.

We accept payment by most major credit cards (Carte bleue, e-cartebleue, Visa, Eurocard, Mastercard).

Securing payment when using credit cards.

Artilege.com uses the most reliable secured and coded payment systems thanks to Cyberplus service of Banque Populaire (SSL protocoles – Secure Sockets Layer) and SET (Secure Electronic Transaction) for those of our customers who are equipped with a credit card box connected to their computer.

By the payment transaction, the customer is automatically connected to the server of Banque Populaire who is in charge of coding and securing the bank transaction. The customer's bank data never pass through artilege.com systems and are not kept by artilege.com .

The Web site is the property of ARTILEGE INTERNATIONAL. Any total or partial reproduction of the texts and photographs is strictly forbidden. Anyone reproducing or using any elements featured on the Web site may be prosecuted.

All products sold by artilege.com are protected by a copyright and the customer shall not reproduce the drawings and patterns. In case he/she did so, he/she would be fully liable for it.

In accordance with the clause L 121-20 of the consumption code, the consumer has the possibility to retract within 7 business days However, in compliance with the clause L 121-20-2, this retractation right cannot be exercised for goods which have been made according to the customer's specifications or clearly customized.

Artilege.com therefore informs the customer that the retractation right cannot be exercised for tailor-made or specifically ordered products Unwanted products may be returned for a refund or exchange (except for original delivery charge and return costs by returning them within 7 French business days of reception. When this deadline expires on Saturday, Sunday or Public Holiday, it is extended to the next first business day.

In order to exercise the right to return products, the customer must previously notify artilege.com by sending a recorded letter with acknowledgment of receipt to below address :

Artilege.com

28, route des eaux - Le Mas d'Argnat

63530 Sayat – France

A few days after we receive the customer's letter, artilege.com will send him/her a return form that he/she will absolutely have to send together with the returned goods. Without this form, artilege.com will not be able to deal with the returned products. The customer has to send back the product(s) to the name and address indicated on the return form.

Please note :

The return of unwanted products will only be accepted for the products which are unused and in the original packaging and condition, with all accessories and labels. A copy of the purchasing invoice, possible customs documents and correctly filled in return form have to be sent back with the products.

Any goods which will be sent back incomplete or spoiled, damaged, modified, used or washed by the customer will not be taken back, unless written prior acceptance by artilege.com Customer Department.

This right does not apply to products which have been made or ordered to a customer's specification.

In case the customer chooses to retract, artilege.com refunds the price of the returned goods in a maximum time limit of 30 days, starting from the receipt of the returned goods. Refund will be done on artilege.com decision by either crediting the bank account of the credit card which had been used to pay the goods or by cheque sent to the customer order and address.

Artilege.com has taken great care to ensure the quality of their products. Artilege.com responsibility is limited to the replacement of the products which are acknowledged faulty, provided that they have not been modified, and there will be no other compensation. Artilege.com responsibility will in any case be limited to the order amount.

Artilege.com does not guarantee the harmful consequence due to wrong storage or wrong usage of the products. Artilege.com shall not be liable for any direct and indirect damage caused to customers.

Artilege.com has contracted insurance policies in line with common law. Proposed products are in accordance with current French legislation and applicable norms in France.

Outside the European Community, artilege.com shall not be held responsible in case of non respect of the legislation of the country where the product is delivered. It is your own responsibility to check by local authorities that it is possible to import and use the products or services that you want to buy.

The characteristics of the products sold by artilege.com may be modified or improved at any time. The products that we sell are described and featured with the highest accuracy. Although we have taken every care in the preparation of the content of this Web site, artilege.com cannot guarantee that the information will always be up to date and free of mistakes and cannot be held responsible for it. Artilege.com shall not be held responsible if it cannot execute its obligations because of inventory run out or unavailability of the product, of force majeure, disruption or total or partial strike of mail service, transport and/or communication means, of floods, fire ….

Artilege.com shall not be responsible and shall not be considered as at fault if the violation is caused by a "force majeure" event.

Is considered as a "force majeure" event any event that is overwhelming, unpredictable and exterior to the will of artilege.com and notably :

- declared or undeclared war, civil war, riots and revolutions, pirate acts and sabotages
- natural disasters such as bad weather, lightning damages of any nature, storms, typhoons, earthquake, tidal wawe, floods
- fire damages of any nature, machines, shops and equipments damages of any nature
- boycotts, strikes and lock-outs of any nature

Applicable law is French law. Any contract between us, whether for use of the site or in relation to the purchase of products through the site will be governed the laws of France and all parties submit to the exclusive jurisdictions of the French courts.

For all EU countries and Dom Tom, French VAT is applied on prices exclusive of VAT. French VAT will be automatically deducted (where applicable) from goods dispatched to non-EU countries. For these non-EU countries, Customs duties, specific local duties, import taxes or governmental taxes may be due. These duties or taxes are not part of artilege.com duties. They will be paid by the addressee and it is the responsibility of the latter to declare and pay the duties to the competent local authorities. We advise our customers to check the specific situation with the local authorities.