FAQ - Summary
- 1. My account
- 2. Place an order
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- 2.1 I need some advice
- 2.2 I wish to place an order
- 2.3 When shall I receive my order ?
- 2.4 Is the dispatch time reliable ?
- 2.5 Why can dispatch times be several weeks long ?
- 2.6 How much shall I pay for the delivery of my order ?
- 2.7 I have place only one order and yet several orders show up on my customer account
- 2.8 I wish to cancel all or part of my order before it is dispatched
- 2.9 I want to retract after reception of my order
- 2.10 Is on-line payment secure ?
- 2.11 What are the delivery costs ?
- 3. When shall I receive my order ?
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- 3.1 How will my order be delivered to me ?
- 3.2 Am I informed when my order is ready to be dispatched ?
- 3.3 I wish to follow the status of my order and of its delivery
- 3.4 The given delivery time is not respected
- 3.5 I have been informed of the dispatch of my order but I haven't received it yet
- 3.6 My parcel has got lost ; what shall I do ?
- 3.7 The content of the parcel does not correspond to my order
- 3.8 What do I have to do when receiving my parcel ?
- 4. The after-sales service work